Refund policy

Return and Refund Policy

• Last Updated: October 11, 2026
  
  

1. Service Bookings & Appointments

• Cancellations & Rescheduling: Because appointments are booked directly with independent med-spas and clinics on our platform, cancellation and rescheduling policies are set by each individual provider. Please review the specific provider's policy at the time of booking.
  
  
• Late Cancellations & No-Shows: Any fees associated with late cancellations or no-shows are determined by the hosting clinic's terms and conditions agreed upon during checkout.
  
  

2. Treatment Packages & Pre-Paid Services

• Refund Eligibility: Pre-paid treatment packages or multi-session bundles purchased through LevelHer are generally non-refundable once the first session has been redeemed or utilized.
  
  
• Unused Packages: If you have purchased a multi-session package and have not yet begun your treatments, you may request a full refund or account credit within 14 days of purchase by contacting our support team.
  
  

3. Gift Cards & Promotional Credits

• Gift cards and promotional credits purchased on LevelHer are final sale and cannot be redeemed for cash, except where required by local law. They do not expire and can be applied toward any eligible service on the platform.
  
  

4. Exceptional Circumstances

• We understand that unexpected situations happen. If you experienced an issue with a service provider or believe an exception should be made regarding a transaction, please reach out to our support team directly. We are always happy to look into it and help make things right.